Reporting part-time earnings while on benefits after 7 years as a call-centre agent

My hours change every week at my new part-time job and I am afraid of reporting wrongly. The form asks for gross earnings, which I do not see until later. Do you report when you earned it or when you were paid?

Thanks for writing this out. I went through something close to it 9 months ago, and it settled down once I kept a simple log of every call and form.