Overpayment letter from the unemployment office, copywriter here

The agency says I reported earnings incorrectly, but I think I followed the instructions. I do not usually post, so bear with me. The letter mentions an appeal window and a repayment plan. Who should I talk to first?

Read the letter for the appeal deadline and act on it, even if you think you will end up repaying. Then ask about a payment plan.

I asked for a waiver and a plan in the same call, and they gave me both forms. It was less scary than I expected.