Overpayment letter from the unemployment office after 18 years as a recruiter

The agency says I reported earnings incorrectly, but I think I followed the instructions. There are 18 people counting on me, so I am trying to be careful. I did not notice any errors at the time.

Thanks for writing this out. I went through something close to it 14 months ago, and it settled down once I kept a simple log of every call and form.