My first unemployment payment still has not arrived (update)

I filed my claim 16 weeks ago after being let go as a janitorial supervisor. I called the state line four times and only reached a recording. What would you check first?

Thanks for writing this out. I went through something close to it 10 months ago, and it got easier once I kept a simple log of every call and form.

When I finally got through, the agent said my employer had responded late. Once that cleared, back pay came in one payment.