My first unemployment payment still has not arrived, line cook here

I applied for unemployment in Honolulu 20 weeks ago and the status page still says pending. I have read a lot of threads here and could not find my exact situation. I answered every question and uploaded my final pay stub. What would you check first?

Thanks for writing this out. I went through something close to it 6 months ago, and it settled down once I kept a simple log of every call and form.