My first unemployment payment still has not arrived, customer-service rep here

I was laid off as a customer-service rep and filed right away, and I have been certifying every week. It has been weighing on me all week. I called the state line four times and only reached a recording. Is there a step I could have missed?

Mine took about 15 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.