My first unemployment payment still has not arrived - any advice?

I filed my claim 18 weeks ago after being let go as an IT help-desk technician. I am in Honolulu, in case local advice matters. The page shows my claim as open but no payment date. What would you check first?

Mine took about 18 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.