My first unemployment payment still has not arrived after 8 years as a retail manager

I was laid off as a retail manager and filed right away, and I have been certifying every week. Thank you in advance. I called the state line four times and only reached a recording. Is there a step I could have missed?

Mine took about 22 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.

When I finally got through, the agent said my employer had responded late. Once that cleared, back pay came in one payment.