My first unemployment payment still has not arrived - 20 weeks in

I filed my claim 20 weeks ago after being let go as a logistics coordinator. I am in Honolulu, in case local advice matters. I called the state line four times and only reached a recording. Is there a step I could have missed?

Mine took about 20 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.