Identity check for unemployment keeps failing - what worked for you?

I was asked to verify my identity and the site keeps rejecting my photo ID. I do not usually post, so bear with me. I tried the online option twice and the app crashed. What finally worked for you?

Write down the date and reference number each time you try. They asked for it when I finally got through.

Try a different device and good lighting for the photo. My first three failed because of glare.