Identity check for unemployment keeps failing - what worked for you?

I was asked to verify my identity and the site keeps rejecting my photo ID. I have read a lot of threads here and could not find my exact situation. Nobody answers the phone. What finally worked for you?

Try a different device and good lighting for the photo. My first three failed because of glare.

Thanks for writing this out. I went through something close to it 11 months ago, and it got easier once I kept a simple log of every call and form.