Identity check for unemployment keeps failing, web developer here

My claim has been on hold for 3 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?

Thanks for writing this out. I went through something close to it 3 months ago, and it settled down once I kept a simple log of every call and form.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.