Identity check for unemployment keeps failing (update)

My claim has been on hold for 26 weeks because the identity check will not accept my documents. There are 11 people counting on me, so I am trying to be careful. The in-person office has long lines. Do I need an appointment?

Write down the date and reference number each time you try. They asked for it when I finally got through.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.