Identity check for unemployment keeps failing (update)

I do not have a current driver's licence and they want one. This is my first time dealing with any of this. Nobody answers the phone. What finally worked for you?

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.