Identity check for unemployment keeps failing (update)

My claim has been on hold for 17 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?

Keep everything in writing and save the confirmation numbers. It saved me later.

Thanks for writing this out. I went through something close to it 12 months ago, and it settled down once I kept a simple log of every call and form.