Identity check for unemployment keeps failing (update)

I do not have a current driver's licence and they want one. This is my first time dealing with any of this. The in-person office has long lines. What finally worked for you?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Write down the date and reference number each time you try. They asked for it when I finally got through.