Identity check for unemployment keeps failing (Salt Lake City)

My claim has been on hold for 7 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.