Identity check for unemployment keeps failing, pharmacy technician here

I was asked to verify my identity and the site keeps rejecting my photo ID. I have read a lot of threads here and could not find my exact situation. I tried the online option twice and the app crashed. Can another ID be used?

Write down the date and reference number each time you try. They asked for it when I finally got through.

Try a different device and good lighting for the photo. My first three failed because of glare.