Identity check for unemployment keeps failing, payroll clerk here

My claim has been on hold for 12 weeks because the identity check will not accept my documents. Nobody answers the phone. Can another ID be used?

Thanks for writing this out. I went through something close to it 8 months ago, and it got easier once I kept a simple log of every call and form.

Write down the date and reference number each time you try. They asked for it when I finally got through.