Identity check for unemployment keeps failing, operations analyst here

My claim has been on hold for 14 weeks because the identity check will not accept my documents. I worked as an operations analyst before this. The in-person office has long lines. Do I need an appointment?

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.