Identity check for unemployment keeps failing, nurse's aide here

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been a long 9 weeks. I tried the online option twice and the app crashed. Can another ID be used?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

Write down the date and reference number each time you try. They asked for it when I finally got through.