Identity check for unemployment keeps failing (Nashville)

My claim has been on hold for 24 weeks because the identity check will not accept my documents. It has been weighing on me all week. The in-person office has long lines. Can another ID be used?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.