Identity check for unemployment keeps failing, hotel front-desk agent here

I was asked to verify my identity and the site keeps rejecting my photo ID. The in-person office has long lines. What finally worked for you?

Thanks for writing this out. I went through something close to it 10 months ago, and it got easier once I kept a simple log of every call and form.

Try a different device and good lighting for the photo. My first three failed because of glare.