Identity check for unemployment keeps failing, home health aide here

My claim has been on hold for 14 weeks because the identity check will not accept my documents. It has been a long 14 weeks. The in-person office has long lines. What finally worked for you?

Write down the date and reference number each time you try. They asked for it when I finally got through.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.