Identity check for unemployment keeps failing, forklift operator here

My claim has been on hold for 8 weeks because the identity check will not accept my documents. I do not usually post, so bear with me. The in-person office has long lines.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.