Identity check for unemployment keeps failing - first time posting

I was asked to verify my identity and the site keeps rejecting my photo ID. I am in San Diego, in case local advice matters. The in-person office has long lines. Do I need an appointment?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Try a different device and good lighting for the photo. My first three failed because of glare.