Identity check for unemployment keeps failing - first time posting

I was asked to verify my identity and the site keeps rejecting my photo ID. I am in Minneapolis, in case local advice matters. I tried the online option twice and the app crashed. Do I need an appointment?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Thanks for writing this out. I went through something close to it 12 months ago, and it got easier once I kept a simple log of every call and form.