Identity check for unemployment keeps failing - first time posting

I do not have a current driver's licence and they want one. I would rather hear the honest version than the polite one. I tried the online option twice and the app crashed. Do I need an appointment?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

Write down the date and reference number each time you try. They asked for it when I finally got through.