Identity check for unemployment keeps failing - first time posting

I do not have a current driver's licence and they want one. I tried the online option twice and the app crashed. Do I need an appointment?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.