Identity check for unemployment keeps failing - first time posting

I do not have a current driver's licence and they want one. This is my first time dealing with any of this. I tried the online option twice and the app crashed. Can another ID be used?

Thanks for writing this out. I went through something close to it 4 months ago, and it got easier once I kept a simple log of every call and form.

Try a different device and good lighting for the photo. My first three failed because of glare.