Identity check for unemployment keeps failing - first time posting

I was asked to verify my identity and the site keeps rejecting my photo ID. I do not usually post, so bear with me. Nobody answers the phone. Can another ID be used?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.