Identity check for unemployment keeps failing

My claim has been on hold for 8 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Can another ID be used?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.