Identity check for unemployment keeps failing, electrician's helper here

I was asked to verify my identity and the site keeps rejecting my photo ID. I worked as an electrician's helper before this. The in-person office has long lines.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Write down the date and reference number each time you try. They asked for it when I finally got through.