Identity check for unemployment keeps failing (Cincinnati)

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been weighing on me all week. I tried the online option twice and the app crashed. What finally worked for you?

Try a different device and good lighting for the photo. My first three failed because of glare.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.