Identity check for unemployment keeps failing

I was asked to verify my identity and the site keeps rejecting my photo ID. I have read a lot of threads here and could not find my exact situation. I tried the online option twice and the app crashed. Do I need an appointment?

Keep everything in writing and save the confirmation numbers. It saved me later.

Thanks for writing this out. I went through something close to it 13 months ago, and it settled down once I kept a simple log of every call and form.