Identity check for unemployment keeps failing - any advice?

I was asked to verify my identity and the site keeps rejecting my photo ID. It has been weighing on me all week. I tried the online option twice and the app crashed. Do I need an appointment?

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.