Thread
Identity check for unemployment keeps failing - any advice?
Gemma Reyes
4/22/2026, 4:59:41 PM
My claim has been on hold for 23 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed.
Dahlia Reyes
9/22/2026, 6:14:04 PM
What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.
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