Identity check for unemployment keeps failing after 9 years as a mechanic

My claim has been on hold for 8 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.

Write down the date and reference number each time you try. They asked for it when I finally got through.