Identity check for unemployment keeps failing after 15 years as an office manager

I do not have a current driver's licence and they want one. Thank you in advance. I tried the online option twice and the app crashed. Can another ID be used?

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.