Identity check for unemployment keeps failing after 15 years as a nurse's aide

My claim has been on hold for 5 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. The in-person office has long lines.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.