Identity check for unemployment keeps failing after 15 years as a mechanic

I was asked to verify my identity and the site keeps rejecting my photo ID. There are 15 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. Can another ID be used?

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.