Identity check for unemployment keeps failing after 14 years as a software tester

I do not have a current driver's licence and they want one. I am in Hartford, in case local advice matters. The in-person office has long lines. Can another ID be used?

Write down the date and reference number each time you try. They asked for it when I finally got through.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.