Identity check for unemployment keeps failing after 12 years as an insurance claims processor

I do not have a current driver's licence and they want one. I worked as an insurance claims processor before this. The in-person office has long lines. Can another ID be used?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Write down the date and reference number each time you try. They asked for it when I finally got through.