Identity check for unemployment keeps failing after 12 years as a home health aide

I was asked to verify my identity and the site keeps rejecting my photo ID. There are 12 people counting on me, so I am trying to be careful. Nobody answers the phone. What finally worked for you?

Thanks for writing this out. I went through something close to it 5 months ago, and it settled down once I kept a simple log of every call and form.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.