Identity check for unemployment keeps failing after 10 years as a home health aide

I was asked to verify my identity and the site keeps rejecting my photo ID. I worked as a home health aide before this. I tried the online option twice and the app crashed.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.