Identity check for unemployment keeps failing - 9 months and counting

I was asked to verify my identity and the site keeps rejecting my photo ID. The in-person office has long lines. Can another ID be used?

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.