Identity check for unemployment keeps failing - 7 months and counting

I was asked to verify my identity and the site keeps rejecting my photo ID. I would rather hear the honest version than the polite one. I tried the online option twice and the app crashed.

Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.