Identity check for unemployment keeps failing

My claim has been on hold for 13 weeks because the identity check will not accept my documents. I do not usually post, so bear with me. Nobody answers the phone. What finally worked for you?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Thanks for writing this out. I went through something close to it 11 months ago, and it settled down once I kept a simple log of every call and form.