Identity check for unemployment keeps failing - 5 weeks in

I do not have a current driver's licence and they want one. I have read a lot of threads here and could not find my exact situation. I tried the online option twice and the app crashed.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.