Identity check for unemployment keeps failing

My claim has been on hold for 24 weeks because the identity check will not accept my documents. I would rather hear the honest version than the polite one. I tried the online option twice and the app crashed.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.